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Director, Customer Care Services for Customer Call Center
Position Description:Under nominal direction, the Customer Care Services Director provides senior-level leadership for staff and programs related to Austin Energy Customer Care Services.The Customer Care Services Director will oversee the Commercial Call Center. This team is dedicated to working with small to mid-size commercial customers. Driven by the growth in Austin, the services are expanding to include multi-family, mid-size businesses integrated programs around energy efficiency, developer/builder customer relations, customer account management and guidance/support thru City of Austin electric permitting process.   Preferred Experience: Knowledge and/or experience with utility infrastructure of com


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