Opportunity summary: As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. As a Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.
How you will impact WestRock:
Review, approve, and execute facility and corporate standard operating procedures for site implementation
Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
Work closely with production managers to maximize product quality and reliability and minimize cost
Track, analyze, and lead initiatives for all internal quality and customer complaint issues
Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
Execute facility improvement initiatives as determined from performance data
Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
Provide tools and training for quality management and quality improvement to the facility staff
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
What you need to succeed:
High School diploma or G.E.D. required, Bachelors highly desired
Must have 5+ years of work-related manufacturing experience in a highly regulated industry (Pharma, food & beverage, Healthcare, Aerospace, etc.)
Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
Proven track record of problem-solving
Thorough knowledge of quality standards and methodologies
Ability to learn proprietary software programs and leverage enterprise complaint management software
Professional training and quality certifications courses (Six Sigma, ISO Certification) are preferred
NOTES:
Additional Salary Information: WestRock offers a variety of benefits and group health insurance options, the premium costs of which are currently shared by employees and WestRock (health, dental, vision, disability, flexible spending account, HSA, life insurance, paid time off, employee assistance program, matching 401K).
About WestRock
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. WestRock is an Equal Employment Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans
