The Quality Engineer will be a member of Kingston's Global Quality Assurance team in Fountain Valley, CA. We are looking for an individual with quality engineering experience who has excellent customer quality account management skills. The successful candidate for this position will have experience in electronics manufacturing, preferably with computer memory products.
Responsibility will include customer quality account management and the ongoing development of customer relationships with our OEM business partners; manage OEM customer quality levels and excursions through the Kingston global quality systems and sites; translate customer requirements into functional QCS work instructions, solving customer problems through audit, analysis, reporting. Will work closely with Kingston staff in Sales, Engineering, Operations, Project Management during the quality process. In addition to the following Essential Functions, other related work may be required.
Establish, document and implement quality standards.
Create and maintain work instructions in a timely manner to keep Kingston's quality systems current.
Monitor quality performance of OEM/SOEM customers and their ODM’s, communicating trend changes or DPPM levels rising above quality targets.
Read and comprehend customers' technical specifications.
Support and respond to customer inquiry in consultation with appropriate technical departments, program manager and/or quality management.
Support global Kingston sites and internal departments with quality topics and OEM/SOEM customer inquiry.
Perform troubleshooting to root causes to resolve product malfunction using test equipment, analytical equipment and software to current test procedures. Follow up with customer and document customer Failure Analysis request.
Assess and recommend FA test equipment, protocols and procedures.
Research product and process traceability data though various computer systems such as JDE, GPS, MIVS, and manufacturing data sheets.
Minimum three years of quality engineering experience in electronics manufacturing; experience with computer memory products is preferred.
Knowledge of quality standards and systems is preferred.
Quality account management experience, with the ability to interface effectively with customers.
Experience in a production, SMT, PCB environment, knowledge of equipment function and control logic is helpful.
Knowledge of Computer Memory technology (DRAM and Nand) based products is highly preferred.
Knowledge of electrical engineering principles and practices and data base management practices.
Experience with Asia-based supply chain quality activity and coordination is desired.
Ability to effectively communicate technical specifications or requirements to customers.
Must be able to use discretion and independent judgement.
Ability to work flexible hours to accommodate customers in various time zones.
Available for occasional domestic and international business travel.
Kingston takes pride in its proactive role in verifying the quality and reliability of the components used in Kingston products. Kingston memory is designed and built with components that are purchased from qualified suppliers that meet Kingston's high-quality standards. Kingston has been ISO 9001 certified since 1994. Kingston has not only obtained this high standard certification, but it has maintained and improved its process to adapt to the demanding memory industry.
Combining one of the most extensive and stringent testing processes in the memory industry, an exceptional free tech support center and a consistent roll-out of innovative technologies, Kingston Technology has continually set industry standards of quality and reliability throughout its history.
Kingston has grown to be the world's largest independent manufacturer of memory products. With global headquarters in Fountain Valley, California, Kingston employs more than 4,000 people worldwide. Regarded as one of the Best Companies to Work for in America by Fortune magazine, Kingston's tenets of respect, loyalty, flexibility and integrity create an exemplary corporate culture. Kingston believes that investing in employees is essential and that each individual employee is a vital part of the company's success. Kingston serves an international network of distributors, resellers, retailers and OEM customers on six continents. The company also provides contract manufacturing and supply chain management services for semiconductor manufacturers and system OEMs.We offer our full-time employees a comprehensive benefits package including 401(k), a choice of PPO or HMO medical and dental, vision, FSA, life and disability insurance, EAP and more.Kingston takes pride in its proactive role in verifying the quality and reliability of the components used in Kingston products. Kingston memory is designed and built with components that are purchased from qualified suppliers that meet Kingston's... high quality standards. Kingston has been ISO 9001 certified since 1994. Kingston has not only obtained this high standard certification, but it has maintained and improved its process to adapt to the demanding memory industry.Combining one of the most extensive and stringent testing processes in the memory industry, an exceptional free tech support center and a consistent roll-out of innovative technologies, Kingston Technology has continually set industry standards of quality and reliability throughout its history.