This role ensures that all manufactured products meet or exceed customer expectations and company Quality requirements. The manager assumes a leadership role in reinforcing and adhering to established company quality standards and specifications by validating quality throughout the production process. Manages and directs the quality department in compliance with relevant federal regulations, customer expectations and company standards. Supervises activities relating to inspection, laboratory testing, auditing, and process control within a large sized plant with high complexity. Also responsible for implementing, maintaining and modifying the plant’s quality management system to improve business operating systems and to meet the requirements of customers and best practice audits. Oversees validations of new product, qualifications on plant equipment, inspection, laboratory testing, statistical process control and corrective action with a mindset of continuous improvement.
Essential Responsibilities and Duties
Owner, Expert, Executor, and Teacher of the Company’s Quality Management System to local management teams and staff
Serves both the plants and corporate Quality function, to ensure transparency and to get timely and solid guidance from corporate
Designs, implements and directs the Quality function for the plant, including but not limited to plant management responsibilities, and document and data control; expert at the plant level on product characteristics and performance
Collaborates with corporate teams to drive product improvements.
Representative to the Customer on quality and product performance matters at the plant level; advocates for Company in representing our products and systems to local customers
Serves as a primary contact with customers in the event of customer complaints, leads internal investigations, and implements corrective and preventative actions. Drives resolution to conclusion and systematically improves product and system quality
Coordinates objectives with production procedures in cooperation with other plants to maximize product reliability and minimize costs.
Inspects incoming purchased or customer-supplied materials, work-in-process material, rework materials and finished goods; assures the required level of quality through visual inspection, statistical sampling and laboratory testing of materials; ascertains the reasons for nonconforming materials.
Establishes, monitors, and maintains statistical process control (SPC) programs; advises and instructs local managers in utilization of SPC data
Ensure all testing requirements are met per quality standards.
Maintains access to the Company’s database that houses customer specifications and established guidelines for achieving those requirements related to product safety, quality, legality, process and specification.
Provides consistent ongoing analysis of process capability (CPK) statistics. Determine, recommend, and assist in continuous improvement programs to meet plant/division quality objective and advise the plant manager of appropriate action plans.
Establishes, monitors and controls procedures to ensure nonconforming materials do not enter the production process and are properly identified and segregated.
Analyzes quality control test results and provide feedback and interpretation to production management or staff.
Coordinates internal quality audits
Manages team of direct reports and is responsible for employee selection, development, mentoring, and performance management. Responsible for overall talent management and employee engagement; cultivates an environment of safety, high performance, and ethical and legal compliance; addresses employee relations issues.
Work Environment: Plant Manufacturing Setting
The information contained herein is not intended to be an all-inclusive list of the duties, responsibilities, skills and/or abilities.
Bachelors’ Degree in Quality, Mathematics or Engineering
7-10 years quality management experience, preferably in packaging industry
Professional Accreditation in Quality Engineering and Systems preferred
Professional development and continuing education, such as Six Sigma or involvement in professional societies
Advanced, mastery level knowledge of Statistical Process Control (SPC) methodologies, Process Capability, and Designed Experiment procedures is required
Comprehensive understanding of quality management systems, food safety programs, Food Safety Modernization Act (FSMA), HACCP, and GMP standards is required
Experience in designing and implementing advanced Quality Management Systems is preferred
Must have strong skills in Microsoft Office, Statistical Analysis, Process/Product Control and Designed Experimentation software tools
Must be self-starting, self-motivated personality type, able to work independently