We are currently recruiting for a Performance Improvement Program Manager. This position will be located in one of our three offices; Greenville; Durham; Winston-Salem.
Job Summary: The Performance Improvemnt (PI) Program Manager manages CDS’ continuous quality improvement program and associated activities. The PI Program Manager interacts with all levels of the organization to promote continuous improvement, integrate use of Lean tools, and support other improvement-related activities. Under the general direction of the CQIO, the PI Program Manager ensures consistent, effective, and productive output of the continuous improvement program.
Actively contributes to CDS’ core purpose, Making Donation Happen. Exhibits CDS’ mission to maximize the gift of organ and tissue donation by providing excellent service to internal and external customers.
Performs job functions in alignment with clarity message
Follows CDS policies, procedures and standards
Actively promotes a harmonious work environment
Consistently demonstrates team building and effective communications
Working with management, implement and complete Process Improvement projects and other activities that execute on the organizational strategic plan
Establish and facilitate lean teams
Utilize quality improvement tools and methods including but not limited to A3s, process flow diagrams, VSMs, cause/effect diagrams, PDSAs, root cause analysis, and various data analysis techniques
Be a leader throughout the organization and influence others across all geographic locations, promoting the importance of rapid, data-based continuous improvement
Maintain a detailed, operational understanding of quality improvement best practices, implement them, and share best practices and knowledge with others
Track action plans, analyze programs and oversee progress
Assist management in identification of areas of process improvement opportunity; identify areas of waste, inefficiency, and risk mitigation throughout the organization
Assess effectiveness of proposed or implemented processes and improvement initiatives
Submit periodic assessments of the organizational process improvement program, including an annual report evaluating current status and proposing initiatives and innovations to achieve the goal of continuous improvement
Track Process Improvement projects and encourage timely completion
Assist with data collection for various organizational performance improvement initiatives
Develop and maintain internal Lean training program, including new hire and on-going training
Ensure that tools, resources, and instructional materials are developed, updated as necessary, and maintained to meet ongoing needs
Coach and mentor others on Lean to engrain it in the organizational culture
Participate in internal training programs related to Lean
Train and guide members working on lean processes
Track participation in training deployment
Provide regular reports of data and actions to measure progress against the organizational objectives
Develop staff-level experts capable of driving continuous improvement in their areas
Lead the Quality Council including developing the agenda, facilitating meetings, and directing Council’s focus on continuous improvement in all aspects of CDS operations
Establish a library of learning materials to be available to staff
Physical Requirements: Sitting, standing, occasional lifting (up to twenty pounds), finger dexterity, eye-hand coordination, and visual acuity.
Work Environment: Normal office environment. Regular travel between offices.
Education: Bachelor’s Degree required.
Skills and Qualifications: Previous experience utilizing principles and methods of lean and continuous improvement required; certification in Lean, Six Sigma, or another quality improvement system preferred; strong interpersonal skills with the ability to influence & persuade decision makers and motivate team members. Strong orientation to customer service; self-starter who can work with or without direct supervision; must be proactive in approaching job responsibilities. Ability to prioritize work and meet deadlines. Previous supervisory or training experience preferred. Previous experience in a healthcare environmen
About Carolina Donor Services
Carolina Donor Services is the federally designated organ procurement organization serving 6.1 million people in 79 counties of North Carolina and Danville, Virginia. Our service area includes 102 hospitals, and four transplant centers that perform heart, lung, liver, kidney, and pancreas transplants.
Our team of dedicated professionals work diligently to increase the awareness of the need for organ and tissue donors and to deliver the most sensitive approach to organ and tissue donation. We perform public and professional education, as well as coordinate the entire organ and tissue donation process.