The Quality Manager is to assure the Quality Management (QMS) is functioning per the applicable registration standard (i.e. ISO9001:2008, etc.) and that the QMS is providing useful information to the organization in support of good business practice and continuous improvement. To develop process control systems, and facilitate, the organization in the creation of control systems for both administrative, and manufacturing, processes.
In addition, the Quality Manager is to provide support to customers, and Sales, to assure continuous communication and customer satisfaction is being maintained.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Report to top management on the performance of the quality management system, related company metrics, and any needs for improvement.
Serve as the ISO management representative for ISO 9001 and for the manufacturing operation. Develop and implement systems, procedures, and work instructions to support the Company Management System and other systematic processes.
Coordinate and ensure the administration of all aspects of the Quality programs for the operation including production support, inspection, deviation process, calibration, and warranty returns.
Responsible for establishing policies and procedures to ensure that product quality will meet and/or exceed internal and external customer needs and expectations, while achieving operational excellence and variation reductions.
Manage the activities of all members of the Quality department providing training, assistance and backup, as necessary, for the following:
Corrective action investigations and reporting for both customer complaints and supplier issues.
Inspection activities, including first article reports and PPAP.
Return material authorizations (RMAs) and warranty processing.
Evaluation and disposition of non-conforming material rejections.
Initiating and implementing change requests for applicable process and documentation updates.
Interface with Supply Chain on supplier evaluation/qualification activities, including audits.
Responsible to ensure that customer requirements are addressed through participation in
APQP and other new product development related activities, including the selection of special characteristics, setting quality objectives and related training, corrective and preventive actions, product design and development.
Analyze reports and data in support of in-house process improvements, corrections, and corrective actions as a means of continual improvement.
Champion the training, implementation, and use of Quality tools (i.e. Statistical Process Control, Affinity and Fishbone diagrams, etc.)
CAPA (Corrective Action and Preventive Action) Committee (Chair).
Organize and maintain the Internal Audit process, including the selection and training of auditors.
Facilitate meetings and lead the efforts for the Quality department’s Lean Daily Management System (LDMS).
Interface directly, and conduct technical conversations with both customers and suppliers on quality related issues including reporting, problem analysis and system audits.
Maintain frequent contact with employees and departments by being visible and available. Encourage team player attitudes.
Drive layered audit program.
Chair management review process.
Promote safety and drive participation in safety program.
Other duties as assigned.
Bachelor’s degree (B.A. or B.S.) from an accredited college or university in related field of study preferred
5+ years experience as a quality manager,
Expert in the problem solving process and techniques (8D, A3, 5 Why, Fishbone)
Proven experience in applying AIAG core tools (APQP, FMEA, Control Plan, MSA, PPAP)
Expert in deploying quality management systems (ISO, TS, Medical)
Real world experience with manufacturing processes
ISO 13485 experience preferable
Understanding of ISO, GMP, and/or military quality systems required
Confident and effective communicator
Advanced skills in Microsoft Office products as well as various quality engineering software products
We are a world leader in motion and fluid control technologies. Wherever precision, speed and engineering reliability are essential, we deliver exceptional solutions which improve the productivity and efficiency of our customers’ equipment.
As a business, we aim to understand our customers’ challenges. We then connect our products, people and expertise in order to deliver exceptional service an...d solutions. These improve the performance of our customers’ machinery.
We call this Engineering GREAT, and we deliver it to customers through a world-class portfolio of high performance products, through close partnerships and problem-solving, and through a global network of support which ensures reliable local delivery, all over the world.
Engineering GREAT is in our DNA. It runs through all of our work, every one of our businesses, and in each and every action we take. At the heart of everything we do, Engineering GREAT means combining the best and most appropriate products, technologies and expertise from across our portfolio, and using them to create something life-changing, long-lasting and world-class. We’re investing in innovation and the smartest global systems so customers get GREAT solutions and a unique service that is totally engineered around them.
Part of IMI plc, we have a sales and service network in 75 countries, as well as manufacturing capability in the USA, Germany, China, UK, Switzerland, Czech Republic, Mexico and Brazil. We support this with our global centres of technical excellence, and facilities for CFD design and R&D testing. We employ a dedicated team of field engineers, sector specialists and key account managers – all committed to providing excellent service to our customers.