Valley Metro is an Equal Opportunity/Affirmative Action Employer
FLSA: Exempt position, not eligible for overtime compensation.
OPENING DATE: 06/16/17
CLOSING DATE: Continuous
The Manager, Service Planning is responsible for managing and coordinating (bus and light rail) service planning functions in the Service Planning Department within the Capital and Service Development Division. Typical duties include managing activities associated semi-annual service changes (transit service enhancements, route expansions/modifications, and multi-modal interface), data analysis, budget preparation, annual update of the Short Range Transit Program, promotion and application of Transit Standards and Performance Measures and providing support for local, sub-regional and regional transit planning efforts. All activities are carried out in close coordination with partner agencies.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
Bachelor's Degree in Geography, Urban Planning, Transportation or a related field and five (5) years of full-time professional transit planning experience including two (2) years of lead experience or, an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed.
Strong customer service skills and the ability to cultivate productive relationships with member agencies are critical to this position.
Valid Arizona Driver's License is required.
Employment is contingent upon the results of a background check.
EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS:
The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Develops short and long-range transit service plans including semi-annual service adjustments, light rail/bus interface plans, corridor and sub-regional service restructuring, community transit plans, network integration, and light rail operating plans; develops and implements goals and objectives to achieve these plans;
Supervises service planning, scheduling staff and/or consultant staff including: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures;
Develops and cultivates strong customer service-oriented relationships with member agency staff;
Coordinates with member agency representatives on issues related to transit service planning functions; facilitates member agency working groups;
Manages and participates in the development of new, and/or modified service schedules and public timetables as part of the bi-annual service change process;
Manages special studies and surveys to develop innovative service planning methodologies for the purpose of maximizing the efficiency and cost-effectiveness of passenger service;
Assists with agency initiatives in development of new and emerging service delivery technology;
Collects, compiles, analyzes and presents data and/or findings; makes recommendations based on findings; prepares a variety of reports and/or correspondence related to projects, studies and/or program data;
Manages compilation of data related to transit performance to monitor adherence to agency service standards and performance measures;
Leads the development of short-range transit planning activities, system performance, dashboard publishing and preparing planning documents;
Assists in the development of department budget; compiles data, prepares reports, presentations and documentation;
Coordinates activities with other internal divisions;
Performs other duties of similar nature and level as assigned.
Computers and application software including word processing, spreadsheets, PowerPoint, and database management;
Basic data processing procedures, operations, data flow, and records maintenance;
Transit service planning principles and practices;
Statistical principles and survey techniques;
Transit system performance assessment using statistical software;
Report preparation methods;
Supervisory methods and practices.
Advanced skills in computers and related software applications;
Creativity and ability to understand, interpret and analyze data;
Providing customer service;
Data interpretation and analytical skills;
Writing and making presentations for non-technical audiences;
Analyzing, evaluating, and identifying complex transit issues;
Coordinating activities between multiple departments;
Supervising professional staff;
Proficient in Microsoft Office (Outlook, Excel, Access, PowerPoint, Word, etc.) required;
Experience in GIS preferred;
Experience in Remix planning software preferred.
PHYSICAL DEMANDS / WORK ENVIRONMENT:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Valley Metro Regional Public Transportation Authority RPTA) provides both Bus and Light Rail transportation services for the Phoenix metropolitan area.
Highlights of Valley Metro services include:
*First ever light rail system in Phoenix, Arizona. Began service in 2008.
*Local, Express and RAPID commuter bus service
*Online ...carpool matching system
*Assistance to local businesses to help them meet the Maricopa County trip reduction goals through alternative modes of transportation (bus, carpool, vanpool, bike, telework, etc.)